SHIPPING + RETURNS
SHIPPING, WITHOUT THE GUESSWORK.
You’ve found your brush. Now let’s get it to you.
At Haus of DuraSilk, we believe the buying experience should be as straightforward as the products we create. Here’s everything you need to know about shipping, delivery and returns.
SHIPPING
WHERE WE SHIP
We currently ship across Canada and the United States.
Orders are carefully packed and shipped to the delivery address provided at checkout.
PROCESSING YOUR ORDER
Orders are typically processed within 1–3 business days.
Once your order has shipped, you’ll receive a confirmation email with tracking information when available.
Please note that orders placed on weekends or holidays may begin processing on the next business day.
DELIVERY TIMES
Delivery times depend on your location, shipping method and carrier.
Estimated delivery windows are provided at checkout and are estimates only. Delays caused by weather, carrier disruptions, holidays or other circumstances outside our control may occasionally occur.
SHIPPING COSTS
Available shipping options and applicable shipping costs will be displayed during checkout before you complete your purchase.
Any promotional free-shipping offers will be subject to the terms stated at the time of the promotion.
RETURNS
NOT THE RIGHT BRUSH?
We get it. Finding your perfect brush can take a little trial and error.
If your purchase isn’t the right fit, you may be eligible to return it within 30 days of delivery, subject to the conditions below.
RETURN REQUIREMENTS
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase may be required.
- The return request must be made within 30 days of delivery.
For hygiene and safety reasons, we may not be able to accept returns of products that have been used.
HOW TO START A RETURN
Ready to send something back?
Contact our customer support team with:
- Your order number
- The product you would like to return
- The reason for your return
We'll review your request and provide the next steps if your return is eligible.
Please do not send an item back without first contacting us and receiving return instructions.
RETURN SHIPPING
Unless the item arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer.
If we made a mistake with your order or your product arrived damaged or defective, please contact us as soon as possible so we can make it right.
REFUNDS
Once your return is received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund and return the funds to your account.
Original shipping charges, if applicable, may be non-refundable.
DAMAGED OR INCORRECT ORDERS
Something not quite right?
If your order arrives damaged, defective or you received the wrong product, please contact us as soon as possible.
Include your order number and, where helpful, photos of the product and packaging. We'll review the issue and work with you on the best solution.
EXCHANGES
We currently handle product changes through our return process.
If you'd like a different brush, contact us first and we'll help you determine the best next step based on your order and product availability.
FINAL SALE ITEMS
Products specifically identified as final sale are not eligible for return or refund unless they arrive damaged, defective or incorrect.
Promotional offers may also have additional terms. Please review the applicable offer details before purchasing.
NEED HELP?
Have a question about your order, shipping or a return?
We're here to help.
Haus of DuraSilk Customer Support
Please contact us through the customer support information provided on our website, and include your order number whenever you're contacting us about an existing order.
THE HOUSE STANDARD
Clear products. Clear expectations. No unnecessary mystery.
That's how we do things at Haus of DuraSilk.
