PRIVACY + TERMS

THE HOUSE RULES.

We believe in good hair, good products and a straightforward experience.

This page explains how Haus of DuraSilk handles information, how our website works and the terms that apply when you visit or shop with us.

Last updated: August 19, 2026

PRIVACY POLICY

YOUR INFORMATION. YOUR TRUST.

When you visit Haus of DuraSilk, place an order, create an account or interact with our website, we may collect information that helps us provide and improve your shopping experience.

We only use information for legitimate business purposes, including processing orders, providing customer support, improving our website and communicating with you where permitted.

INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect information such as:

  • Your name
  • Email address
  • Billing and shipping information
  • Phone number, when provided
  • Order and purchase information
  • Account information
  • Customer service communications
  • Website usage and browsing information
  • Device and technical information

Payment information is processed through our payment providers and Shopify's ecommerce infrastructure rather than being handled directly by Haus of DuraSilk in the ordinary course of checkout.

HOW WE USE YOUR INFORMATION

We may use information we collect to:

  • Process and fulfill your orders
  • Provide shipping and delivery updates
  • Respond to customer service requests
  • Manage your account
  • Improve our products and website
  • Personalize your shopping experience
  • Send marketing communications where you have permitted them
  • Prevent fraud, abuse and unauthorized activity
  • Meet legal and regulatory obligations

We don't collect information simply because we can. We collect and use information to operate the House and provide a better experience.

COOKIES + TECHNOLOGIES

Our website may use cookies and similar technologies to help the site function, understand how visitors use it and improve the shopping experience.

Cookies may be used for things such as:

  • Website functionality
  • Shopping cart and checkout
  • Preferences
  • Analytics
  • Marketing and advertising

You may be able to control or disable certain cookies through your browser or device settings. Some website features may not function correctly if certain cookies are disabled.

THIRD-PARTY SERVICES

We work with trusted third-party providers that help us operate our store and provide services to you.

These may include ecommerce, payment processing, shipping, analytics, marketing and customer-support providers.

These providers may process information according to their own privacy policies and applicable requirements.

Our store is powered by Shopify, which provides the ecommerce platform used to operate the online store and process customer information in connection with its services. Shopify's own legal and privacy documentation provides additional information about how its platform handles data.

YOUR INFORMATION + YOUR CHOICES

Depending on where you live and applicable law, you may have rights relating to your personal information.

These may include the ability to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion where applicable
  • Withdraw consent for certain communications
  • Opt out of marketing communications
  • Ask questions about how your information is used

To unsubscribe from marketing emails, you can use the unsubscribe option included in the communication.

For other privacy requests, contact us using the customer support information provided on our website.

INFORMATION SECURITY

We take reasonable steps to protect information from unauthorized access, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

Please avoid sending sensitive information through unsecured communication channels.

CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services in their jurisdiction.

If you believe a child has provided personal information to us, please contact us so we can review the situation.

PRIVACY POLICY UPDATES

We may update this Privacy Policy from time to time as our business, website or legal requirements change.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically.

TERMS OF SERVICE

WELCOME TO THE HOUSE.

By accessing or using the Haus of DuraSilk website, you agree to these Terms of Service.

If you do not agree with these terms, please do not use the website.

These terms apply to visitors, customers and anyone else who accesses or interacts with our online store.

USING OUR WEBSITE

You agree to use our website only for lawful purposes.

You may not use the website to:

  • Violate applicable laws or regulations
  • Attempt to gain unauthorized access to our systems
  • Interfere with website functionality
  • Introduce malicious code or harmful software
  • Misuse our content, products or services
  • Engage in fraudulent or deceptive activity

We reserve the right to restrict or terminate access where we reasonably believe these terms have been violated.

PRODUCTS + PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, pricing and availability are accurate.

However, colors and appearance may vary depending on your screen or device.

Product availability may change without notice.

We reserve the right to correct errors, update information or discontinue products when necessary.

PRICING + PAYMENT

All prices displayed on the website are subject to change.

Applicable taxes, shipping charges and other costs will be displayed during checkout where required.

Payment must be successfully authorized before an order can be fulfilled.

We reserve the right to refuse or cancel an order in cases including suspected fraud, pricing errors, inventory issues or other circumstances that require cancellation.

ORDERS

Placing an order does not necessarily mean that the order has been accepted.

We may contact you if additional information is required or if there is an issue with your order.

If we need to cancel an order after payment has been processed, any eligible refund will be issued to the original payment method.

SHIPPING + RETURNS

Shipping, delivery and return rules are explained in our Shipping + Returns policy.

By placing an order, you agree to the terms applicable to shipping, returns, refunds and exchanges.

INTELLECTUAL PROPERTY

Everything on this website—including our branding, logos, product names, photography, graphics, written content, designs and other materials—is owned by or licensed to Haus of DuraSilk unless otherwise stated.

You may not copy, reproduce, modify, distribute, republish or commercially use our content without prior written permission.

The House has a look for a reason. Please don't borrow it.

USER CONTENT + REVIEWS

If you submit reviews, photographs, comments or other content to us, you agree that you have the right to provide that content.

By submitting content, you grant Haus of DuraSilk permission to use, reproduce, display and share that content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, abusive or otherwise inappropriate.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These websites are not controlled by Haus of DuraSilk, and we are not responsible for their content, policies, security or practices.

We recommend reviewing the terms and privacy policies of any third-party website you visit.

WEBSITE AVAILABILITY

We work to keep the House running smoothly, but we can't promise that the website will always be available, uninterrupted or error-free.

We may temporarily suspend, modify or discontinue portions of the website for maintenance, updates, improvements or other operational reasons.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, Haus of DuraSilk will not be responsible for indirect, incidental or consequential losses arising from your use of the website or products.

Nothing in these terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

CHANGES TO THESE TERMS

We may update these Terms of Service when our business, website or legal requirements change.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the website after changes are posted means you accept the updated terms, to the extent permitted by applicable law.

QUESTIONS?

If you have questions about our Privacy Policy or Terms of Service, we're here to help.

Haus of DuraSilk Customer Support

Please contact us through the customer support information provided on our website.

When contacting us about an order, include your order number so we can help you faster.

THE HOUSE STANDARD

Clear products.

Clear expectations.

A straightforward experience from brush to checkout.

Welcome to Haus of DuraSilk.