ACCESSIBILITY

EVERYONE'S WELCOME IN THE HOUSE.

At Haus of DuraSilk, we believe great hair care should be easy to discover, understand and shop for everyone.

We're committed to making our website a more inclusive and accessible experience for people of all abilities, including people who use assistive technologies.

Accessibility isn't a one-time project. It's an ongoing part of how we build, review and improve the House.

OUR COMMITMENT

ACCESS SHOULD NEVER BE AN AFTERTHOUGHT.

We're working to make our website easier to navigate and use across different devices, browsers and assistive technologies.

Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.2, with Level AA as our target benchmark.

We regularly look for ways to improve the experience and address accessibility barriers as they are identified.

WHAT WE'RE WORKING TOWARD

We aim to make important parts of the Haus of DuraSilk experience accessible through:

KEYBOARD NAVIGATION

We work to ensure that customers can navigate important website features using a keyboard without requiring a mouse.

CLEAR NAVIGATION

Our menus, links and page structure are designed to make it easier to find products, information and account features.

READABLE CONTENT

We aim to use clear language, meaningful headings and an easy-to-follow page structure.

IMAGE ALTERNATIVES

Where appropriate, images are provided with descriptive alternative text to help customers using screen readers understand important visual information.

FORMS + CHECKOUT

We work to make forms, shopping-cart interactions and checkout steps as clear and usable as possible.

VISUAL ACCESS

We aim to provide appropriate text contrast, readable typography and clear interactive elements to make information easier to see and understand.

RESPONSIVE EXPERIENCE

We design our website to work across different screen sizes and devices, including desktop, tablet and mobile.

ASSISTIVE TECHNOLOGY

We understand that customers may use different tools to access the web, including:

  • Screen readers
  • Keyboard navigation
  • Screen magnification
  • Voice input
  • Browser accessibility features
  • Other assistive technologies

We continue to review our website with different accessibility needs in mind.

ACCESSIBILITY FEEDBACK

FOUND SOMETHING THAT'S GETTING IN THE WAY?

Please tell us.

If you experience an accessibility barrier while browsing, shopping or checking out, we'd like to know about it.

When contacting us, please include:

  • The page or feature you were trying to use
  • A brief description of the problem
  • The device or browser you were using, if known
  • Any assistive technology you were using, if relevant

Your feedback helps us identify issues and make the House better for everyone.

ALTERNATIVE FORMATS

If you need information from our website in an alternative format, please contact us.

Where reasonably possible, we'll work with you to provide information in a format that is more accessible to you.

CONTINUOUS IMPROVEMENT

WE'RE STILL BUILDING.

No website is perfect, and accessibility is an ongoing process.

As we add new products, pages, features and content, we'll continue looking for opportunities to improve accessibility and reduce barriers.

When issues are identified, we'll prioritize improvements based on their impact on the customer experience.

We also recognize that automated accessibility tools can't identify every possible barrier. Human feedback and real-world use are an important part of improving accessibility.

THIRD-PARTY CONTENT

Some features or services on our website may be provided by third parties.

While we aim to choose services that support an accessible experience, we may not have complete control over the accessibility of third-party content or platforms.

If you encounter an accessibility issue with a third-party feature while using our website, please let us know and we'll do our best to help.

NEED HELP?

WE'RE LISTENING.

If you have an accessibility question, need an alternative format or encounter a barrier on our website, please contact Haus of DuraSilk Customer Support through the contact information provided on our website.

We welcome your feedback and appreciate you helping us make the House more accessible.

THE HOUSE STANDARD

Good design should welcome everyone.

Better access means a better experience.

And we're committed to making Haus of DuraSilk a place where everyone can find their brush, their routine and their way into the House.

Welcome in.

Last updated: August 19, 2026